Ann Tardy, Author at MentorLead - Page 32 of 39

All Posts by Ann Tardy

[Flash] The Best of Flash 2019 (fan favorite articles from the year!)

The end of the year provides a valuable pause to reflect upon and celebrate what we’ve each initiated, discovered, and achieved over the past 12 months.

As I reflect upon the Flash! articles I wrote for you in 2019, I’m highlighting the ones that generated the most conversation this year:

Repeat the Good Stuff (and Help People Combat Sabotaging Self-Talk)
https://www.linkedin.com/pulse/flash-repeat-good-stuff-help-people-combat-sabotaging-ann

In Turbulence, Watch the Flight Attendant
https://www.linkedin.com/pulse/flash-turbulence-watch-flight-attendant-ann-tardy-cpa-jd-csp

Rerouting… What the GPS Can Teach Us About Leading Better
https://www.linkedin.com/pulse/flash-rerouting-what-gps-can-teach-us-leading-better-ann

Two Super-Simple, Trust-Building Behaviors for Bosses Everywhere
https://www.linkedin.com/pulse/flash-two-super-simple-trust-building-behaviors-tardy-csp-jd-cpa

There are No Evil Mentors
https://www.linkedin.com/pulse/flash-evil-mentors-ann-tardy-cpa-jc-csp

5 OrangeTheory Strategies to Revitalize Meetings and Boost Programs 
https://www.linkedin.com/pulse/flash-5-orangetheory-strategies-revitalize-meetings-ann

Does Change Happen To Us or For Us? 
https://www.linkedin.com/pulse/flash-does-change-happen-us-ann-tardy-cpa-jc-csp

Positivity is a Game Changer at Work and in Life
https://www.linkedin.com/pulse/flash-positivity-game-changer-work-life-ann-tardy-cpa-jc-csp

Thank you for reading, responding, and engaging with me throughout the year!

I look forward to continuing the journey together to become bigger, better, bolder versions of ourselves.

Merry Holidays and Happy Everything!

[Flash] Love Humankind but Irritated by People?

In her book Braving the Wilderness, Brene’ Brown writes: ”We love the idea of humankind but people in general get on our nerves.”

This stark reality routinely challenges our commitment to lead: we love the idea of helping people and making a difference, but personalities, problems, and politics irritate us.

Brown suggests that we can best deal with people-on-our-nerves by engaging in moments of joy and pain. So don’t skip the funerals, weddings, and celebrations – they matter.

But to truly engage in moments of joy and pain, individual experiences must become shared experiences.

For example, flying is typically an individual experience. We jockey for our place in line to board; we stow our own luggage; we take our seat; we put in earphones; we do work or watch a movie. It’s an individual experience (and everyone around us seems unavoidably annoying).

Recently, I was on a flight when that individual experience became a shared experience. After a man had collapsed from a heart attack, flight attendants found a doctor on board. When the doctor performed CPR and saved the man’s life, the plane erupted in applause! A shared experience!

But what do we do without a funeral to mourn, a wedding to celebrate, or a resuscitated man to cheer? In other words, on a daily basis, how do we move people off our nerves and onto our side so we can enjoy the humans in humankind?

By intentionally creating shared experiences:

  • Request mentoring conversations
  • Join a book club or Toastmasters
  • Volunteer to help someone problem-solve
  • Engage in team building activities
  • Identify commonalities
  • Point out the humor in situations
  • Ask people about their stories
  • Seek ways to partner with people

For less irritation and more joy, look for opportunities to evolve individual experiences into shared experiences.

[Flash] Does That Need to be Said? (thank you Craig Ferguson!)

Twenty-five years ago my sister visited me on spring break from college. She was wearing an outfit that I didn’t like. And, lacking any kindness or civility, I voiced my opinion. My words stung, she cried, and to this day I still regret it…

In a 2011 stand-up special, comedian Craig Ferguson shared some wisdom that he says took him three marriages to learn…

Before saying anything, ask yourself:

  1. Does this need to be said?
  2. Does it need to be said by me?
  3. Does it need to be said by me right now?

Does it need to be said?
Just because someone doesn’t dress, talk, or behave like me (and they aren’t causing me or others harm), do I need to say anything at all? Will offering unsolicited opinions and advice contribute to or contaminate the situation?

…by me?
Do I have the relationship or credibility that warrants saying something? Am I the parent, the boss, the mentor, the friend?

…right now?
Is this the right time and place? Are they prepared to hear it? Do I risk embarrassing the person?

So why the dramatic pause to self-edit our comments? Because people are constantly scanning their environment to determine if they are being judged, criticized, or blamed.

And our unsolicited opinions invariably feel like judgment, criticism, and blame – the death knell to trust in any relationship!

Instead, offer people:

  • our heart – people need acceptance (they’re already judging and criticizing themselves!)
  • our ears – people often simply want a sounding board
  • our eyes – people may be seeking fresh perspectives
  • our ideas – people might need help solving a problem

“Do you need my heart, my ears, my eyes, or my ideas?” is always more powerful than, “Do you want me to judge and criticize you?”

[Flash] 3 Pivotal Questions from Evite Co-Founder Selina

In a recent interview, Evite co-founder Selina Tobaccowala shared the essential guidance her father offered as she was deciding whether to change jobs. He asked her 3 clarifying questions:

  1. Do you like the people?
  2. Are you passionate about the product?
  3. Are you learning?

Selina revealed that even to this day when faced with various decisions in her business and her life, she references:

  1. People
  2. Passion
  3. Progress

A valuable beacon for our own perspective!

When we get mired in daily issues, altercations, upsets, and missed expectations, perseverance can be challenging. Focused on all that’s going wrong, we can easily lose sight of why we actually chose this job or situation!

I listened to Selina’s interview at the end of one of those days that was choked by issues and unmet deadlines – I was despondent, fiercely disliking my job.

And then I deployed Selina’s 3 pivotal questions:

  • Do I like the people I work with? Absolutely!
  • Am I passionate about what we do? Definitely!
  • Am I progressing and learning? Constantly!

Suddenly I got the perspective I needed to recalibrate my victim mindset.

Once we get clarity on People, Passion, and Progress, the rest becomes mere details to navigate.

I’ve even used the 3 pivotal questions to help my niece. When she was faced with a stick-with-the-cello-or-switch-to-the-clarinet dilemma, I asked her:

  • Do you like the people in the band?
  • Are you passionate about the cello?
  • Are you progressing with the cello?

She admitted that in fact, she wasn’t progressing because she wasn’t passionate about it. But she really enjoyed the people in the band, so she confidently switched to the clarinet!

When we remember our why (People, Passion, Progress), we can deal with almost any what…

[Flash] 7 Hip Pocket Phrases to Influence (not just tolerate) Holiday Gatherings

The pressure around the holidays can easily test our emotional intelligence.

Before declining or dreading invitations, consider holiday gatherings a great opportunity to practice connecting with curiosity and compassion – a coveted skill that makes us better mentors, leaders, and human beings.

Here are 7 hip pocket phrases that will help us influence, not just tolerate, these affairs:

1.  You look terrific.
People are constantly worried about how they look, and the holidays bring an added layer of fear. With a (genuine) compliment, we can put people at ease and instantly help them feel good about themselves. When people operate from fear, meet them with generosity.

2. You’re amazing.
Ask people about their recent adventures or experiences, and then express kudos! People appreciate the spotlight.

3. Interesting, tell me more.
Especially useful when you don’t agree with a point of view being shared about politics or religion. You don’t have to change your mind, but neither do they. Simply be fascinated by a different perspective.

4. How can I help?
”Do you need help?” can feel contrived, so the answer is typically, “No.” Instead ask, “How can I help? or “What can I do for you?” to signal your intention to contribute.

5. I understand.
Helping people feel heard can quickly disarm their defenses. (And it doesn’t mean you have to agree with them!)

6. We’ll figure it out.
Nothing ever goes as planned – that’s how holidays work. Give people permission to rebound without pressure.

7. I appreciate…
Let’s rejuvenate the obligatory “thank you!” By adding context, sharing impact, and experimenting with new words, we give people pause to recognize the appreciation. “I’m grateful for our friendship. I appreciate the time we spend together. Our conversations bring me joy.”

———————————————–
To my 11,383 readers, I’m grateful for our weekly connections. You inspire me with your commitment to make a difference in your roles as boss, mentor, peer, and human being!

Wishing you a happy (and more than tolerable) Thanksgiving!

[Flash] Busy Being Busy? Grab a Go-To-No Statement

Many people gripe regularly about being “so busy” that it wears like a badge of honor.

But are we busy with activities that contribute to our personal and professional goals? Or do we say “Yes” because we struggle saying “No”?

Busy being busy often results because:

  • We harbor a fear of missing out.
  • We don’t want to hurt someone’s feelings (people pleasers unite!).
  • We lack clear boundaries.

So how can we say “No” in a way that maintains our relationship,  doesn’t require a litany of excuses and apologies,  and communicates an interest in future opportunities?

Grab a go-to-no statement! Here’s the formula:

  1. Say yes! to the Person
  2. Say no! to the Invitation
  3. Say yes! to the Future

Go-to-No examples:

  • “I’m so flattered. Unfortunately it doesn’t work for me. Next time!”
  • “Thank you for thinking of me! I’m bummed I’m unable to participate. Let’s try again soon!”
  • “I would have loved to! I’m disappointed that I have to pass. Rain check?”
  • “That sounds amazing! Regrettably it’s not the right fit for me. Please consider me in the future.”

Then be silent. For typically when we reject an offer, we rush to justify: “Oooh! I’m so sorry. I can’t. I have to work on this project, speak on a panel, attend a meeting, join that call, and go to a conference…”

Instead, practice filling the silence with more silence. We don’t owe evidence or explanations to back up our boundaries.

When we project authenticity and graciousness while illuminating our borders with simplicity and confidence, people will respect our “No” – they won’t demand to verify our calendar.

Chaos leaves people confused and insecure, while clarity strengthens trust and relationships.

When busy being busy becomes the norm, it might be time to practice the joy of missing out!

[Flash] Do You Pick up Poop or Protect Wildlife?

Among other duties, all zookeepers are responsible for feeding animals, cleaning animal feces, and scrubbing enclosures.

To better understand how zookeepers relate to their work and the influence that has on their happiness, researchers interviewed 982 zookeepers from 157 zoos across the US and Canada.

They discovered:

  • Zookeepers who describe their job as “picking up poop and cleaning cages” hate their jobs.
  • Zookeepers who describe their job as “protecting the world’s wildlife and educating the public about animals” love their job, see it as their calling, and would do it for free.

Ultimately zookeepers who recognize a purpose in their work are more likely to regard their work as meaningful and important.

I noticed the power of purpose when my mom started volunteering at the Northern Illinois Food Bank after retiring.

Every Tuesday she spends the afternoon with other volunteers bundling various donated foods for distribution to shelters and other feeding programs around the state. Some days she’s packing potatoes, other days she’s weighing rice or sorting cans of tuna.

At the end of each shift, the Food Bank gathers the volunteers to report and celebrate their results. For example, this week she helped to pack 2,460 pounds of food which will provide 2,050 meals.

And as they leave, each volunteer receives a thank you notecard with these numbers.

Why? Because the Food Bank operation depends on its volunteers. And volunteers who know they made a difference will volunteer again. So the Food Bank routinely connects the task to the impact to demonstrate to volunteers that packing potatoes is meaningful and important.

By articulating a purpose, the Food Bank illuminates the why behind their work.

  • Do you pick up poop or protect the world’s wildlife?
  • Do you pack potatoes or feed hungry neighbors?

Never underestimate the power of purpose to fuel job love!

[Flash] Protector Words… like a Sucker-Punch to Our Power!

I delivered my Power of Presence workshop last week to a wonderful community called The Brave Heart Center (www.thebraveheartcenter.com).

We spent time on our body language and our voice; but it was our work on words that highlighted the various ways we shrink instead of shine.

We explored how our notorious use of Apology Words (“I’m sorry”) and Filler Words (“umm, you know, like, you know what I mean”) depletes our power. We could easily elevate our communication skills simply by preventing these words from polluting our speech.

And then there is the insidious group of words that we allow to undermine our power: Protector Words.

What are protector words? Words that we add to our sentences to protect us from other people’s judgment and criticism.

Fear and doubt trigger our reliance on Protector Words.

  • This might be a dumb question…
  • You may have already covered this…
  • As you might already know…
  • I’m not sure if…
  • I don’t know how many of you have seen this, but…

And pay attention to the shrewd Protector Words that sneak into our vernacular habitually:

  • Just (“I just wanted to reach out.”)
  • I think (“I think we should choose this one.”)

Notice how pervasively the words “just” and “I think” appear in our conversations and emails.

All of these phrases seem innocuous. So what’s the issue? Protector Words signal a lack of confidence and conviction… like a sucker-punch to our power!

What should we do instead? Intentionally eliminate them and stand courageously behind our words: “I am reaching out to you.” “We should choose this one.”

Will we still be judged and criticized? Of course! But we’d be judged and criticized even if we didn’t say anything.

Our power is bolstered when we lead with confidence and conviction, not fear and doubt.

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