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[Flash] Actionable Advice or Flaccid Feedback? You Decide…
Many years ago, a new team member, Sally, showed up to a client Zoom meeting dressed in a ripped, food-stained college sweatshirt. My mentoring skills were put to the test.
As her boss, I knew I had to say something – it was unprofessional. But I didn’t want to hurt Sally’s feelings or embarrass her. We had just started working together – we were still in the process of building trust remotely. I was conflicted. Should I ignore this and hope it doesn’t happen again? Should I set a dress code? Should I give her feedback? None of those options were appealing. I tried a different approach – I offered Sally advice: “Unfortunately, our clients are always judging us. If they don’t see you as a professional, they’ll discount your contributions. And you have valuable perspectives and ideas to share!” Sally responded, “Omigosh! I didn’t even think of that!” Then, together, we brainstormed comfortable and smart clothing ideas that would instantly convey her credibility on video. Giving advice was refreshing – I became Sally’s supportive and empowering thought partner! And our exchange lacked any inkling of criticism or defensiveness. She knew I was standing on her side, not sitting in judgment. Now there’s research that backs up this advice-over-feedback approach. In 2019, Harvard University researchers conducted experiments asking people to review a letter written by their peers. Half the people were asked to provide “feedback” to their peers while the others were asked to give “advice.” The results?
Organizational psychologist and author Adam Grant says the problem with feedback is that it invites either:
Because people are afraid of hurting another’s feelings, they tend “to tread too carefully to tell you anything useful,” Grant reflects. To ensure we are harvesting useful information, we need to ask for and offer actionable advice instead of flaccid feedback. To ask for it:
To offer it:
While advice is the cornerstone of mentoring, weaving advice into our interactions can elevate the impact of our relationships and pivot our success. © 2025. Ann Tardy and MentorLead. www.mentorlead.com. All Rights Reserved. |