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[Flash] Start in the Bleachers (Secret to Sharing Advice, Opinions, Ideas)

I have a bad habit… I regularly interject my unsolicited advice, opinions, and ideas.

Why?
1. I love solving problems.
2. I thrive on helping people.
3. I increase my power in relationships.

But by offering uninvited (even though enormously valuable!) advice and opinions, I’m essentially communicating to someone, “I don’t trust your judgment in this situation.” Yikes! How could anyone not feel criticized when I do that?

And when people feel judged and criticized, they stop trusting and sharing…

So I’ve decided to start in the bleachers.

When someone shares with me an issue or a problem, I’m going to intentionally grab a seat in those proverbial bleachers and cheer – not the situation, but the person for their efforts.

I’m going to cheer from the bleachers like a fan instead of shriek from the sidelines like a coach they didn’t hire, or worse, muscle onto the court like a teammate they didn’t want.

Because here’s the reality… if someone is sharing with me, I can know for certain that they want me to listen, show empathy, and be supportive.

From there I’ll consider how else I could contribute in that moment. And then I’ll ask if they want me to leave the bleachers to stand on the sidelines or get onto the court with them:
• Would you benefit from my perspective or experience?
• Do you need some help fixing this or do you just want to vent?
• Could you use some fresh ideas, advice, or resources?

This reserves for the other person some power in the situation, which strengthens their trust and spurs them to continue sharing.

Understandably, some situations require us to jump onto the court without permission. But even then the bleachers are a great place to start, allowing us first to assess the situation.

Trust is built on cheers, not fears.

[Flash] Feel Like a Stranger Among Strangers? Create Casual Friends

To escape the cold this winter, I moved my family to Charleston for a few months.

I didn’t realize how much I would miss having Casual Friends…

According to sociologist Mark Granovetter, we need low-stakes relationships or “Casual Friends” – our favorite barista, other dog owners, neighbors, people we see regularly at the gym or church.

A 2014 study concluded that we feel happier with more Casual Friends

  • they contribute to our sense of belonging to a community
  • they increase our satisfaction at work and in life

So how can we create more Casual Friends? With intentional banter!

Here’s the formula I’ve been experimenting with:

1. Ask a Question. People love giving answers – it makes them feel good about themselves. And it creates an instant connection.

2. Commiserate on a safe topic: weather, traffic, crowds, lines, noise. People bond over shared experiences.

3. Compliment something – it communicates respect and interest. People like people who like them.

Here’s how this worked recently in my fitness class:

  • I asked the woman next to me a question about the instructor’s cue
  • I then commiserated with her about the difficult workout
  • And then I complimented her on how easy she makes it look

Next time I saw her in class, I smiled and waved at my new Casual Friend.

Will we be best friends? No. I have enough of those. I just want to feel more connected to people around me and enjoy the moments.

While I am tempted to simply hide in my cell phone pretending to be busy, that won’t cure my stranger-among-strangers feeling.

So I’m practicing the Intentional Banter formula:

  • Question
  • Commiserate
  • Compliment
  • Smile
  • Wave
  • Repeat

And I’ve noticed that with more Casual Friends, I feel less like an impostor. Instead, I feel like I belong… and serendipitously, it helps others feel the same!

[Flash] Burn the Ships! How Committed Are You?

My friends Connie and Mike are getting married in June (and I’m officiating the wedding!)

It’s a second marriage for both of them, and at our holiday gathering they declared, “We are burning the ships!”

”Burn the ships” is based on the legend of Hernán Cortés, an ambitious Spanish conquistador who arrived in Veracruz in 1519 determined to bring down the mighty Aztecs. He ordered his men to burn all of his ships, signaling his commitment to succeed or die trying – there would be no turning back! Two years later they successfully conquered the Aztec Empire.

It is the pinnacle of commitment when we “burn the ships!”

Like Cortes, my friends have signaled that quitting is not an option. They are determined to create a successful marriage or die trying.

We “burn the ships” when we elevate our commitment by removing any reliance on excuses or exit strategies.

It doesn’t mean we can’t change or improve a course of action, but when we are truly committed, giving up is not an option.

If you’re having a hard time committing to something, perhaps you still have “ships in the harbor” – an excuse, a rationalization, a justification.

But what makes it so hard to “burn the ships”?
• Fear of failure, judgment, criticism
• Perceived obligation or expectation
• Comfort
• Addiction

Naturally we cling to safety nets until we are no longer afraid. But this then leaves us half-committed, even paralyzed from taking action.

The question is… can we really be fully committed to success if there is always an out?

What ships are sitting in your harbor? What excuses do you need to let go of so you can move forward powerfully this year? Can you create a “burn the ships!” declaration like Connie and Mike?

Now I need to work this into their ceremony…

[Flash] Evolve Resolutions into Solutions… What’s the Worst That Can Happen?

In my house growing up, my mom would invariably counter any hesitation with “What’s the worst that can happen?” She even employed this when I hesitated asking the cutest boy in class to the 8th grade Sadie Hawkins dance. (I did. He didn’t. But her nudge got me out of my head and into action!)

Her approach has since been backed by science…

In the 1980s, researchers discovered that our challenge with long-term goals is not willpower or motivation. Instead we are derailed by short-term, in-the-moment urges and deterrents!

  • Staying in that cozy bed instead of getting up early to work out
  • Eating a colleague’s homemade cookies instead of sticking to a diet
  • Not flossing due to exhaustion after a late night at the office

Instantly a long-term goal of being healthy evaporates, and temptation wins! What starts with great intentions, falters in the face of one cookie or one warm, cozy bed.

NYC researcher Peter Gollwitzer tested a technique that could help evolve those greatly-intended resolutions into greatly-executed solutions: implementation intentions. Better known as an “if-then plan.”

Here’s how this self-regulatory strategy works: write down a goal, anticipate the obstacles (urges and deterrents), and create a concrete game plan to overcome them. Gollwitzer and his team devised the following template:

“When situation X arises, I will perform response Y.”

In other words, launch with a plan for the worst that could happen!

Example:

  • Goal: exercise before work
  • Obstacle/Temptation: sleeping in
  • Strategy: arrange to meet a friend at the gym

Example:

  • Goal: save more money
  • Obstacle/Temptation: a ridiculous sale at a favorite shop
  • Strategy: wait 24-hours before purchasing anything

Interestingly, Gollwitzer and his team discovered that the more difficult the goal, the better this strategy works.

So don’t just create Doomed New Year’s Resolutions. Create Intentional New Year’s Solutions!

[Flash] Do You Pick up Poop or Protect Wildlife?

Among other duties, all zookeepers are responsible for feeding animals, cleaning animal feces, and scrubbing enclosures.

To better understand how zookeepers relate to their work and the influence that has on their happiness, researchers interviewed 982 zookeepers from 157 zoos across the US and Canada.

They discovered:

  • Zookeepers who describe their job as “picking up poop and cleaning cages” hate their jobs.
  • Zookeepers who describe their job as “protecting the world’s wildlife and educating the public about animals” love their job, see it as their calling, and would do it for free.

Ultimately zookeepers who recognize a purpose in their work are more likely to regard their work as meaningful and important.

I noticed the power of purpose when my mom started volunteering at the Northern Illinois Food Bank after retiring.

Every Tuesday she spends the afternoon with other volunteers bundling various donated foods for distribution to shelters and other feeding programs around the state. Some days she’s packing potatoes, other days she’s weighing rice or sorting cans of tuna.

At the end of each shift, the Food Bank gathers the volunteers to report and celebrate their results. For example, this week she helped to pack 2,460 pounds of food which will provide 2,050 meals.

And as they leave, each volunteer receives a thank you notecard with these numbers.

Why? Because the Food Bank operation depends on its volunteers. And volunteers who know they made a difference will volunteer again. So the Food Bank routinely connects the task to the impact to demonstrate to volunteers that packing potatoes is meaningful and important.

By articulating a purpose, the Food Bank illuminates the why behind their work.

  • Do you pick up poop or protect the world’s wildlife?
  • Do you pack potatoes or feed hungry neighbors?

Never underestimate the power of purpose to fuel job love!

[Flash] Protector Words… like a Sucker-Punch to Our Power!

I delivered my Power of Presence workshop last week to a wonderful community called The Brave Heart Center (www.thebraveheartcenter.com).

We spent time on our body language and our voice; but it was our work on words that highlighted the various ways we shrink instead of shine.

We explored how our notorious use of Apology Words (“I’m sorry”) and Filler Words (“umm, you know, like, you know what I mean”) depletes our power. We could easily elevate our communication skills simply by preventing these words from polluting our speech.

And then there is the insidious group of words that we allow to undermine our power: Protector Words.

What are protector words? Words that we add to our sentences to protect us from other people’s judgment and criticism.

Fear and doubt trigger our reliance on Protector Words.

  • This might be a dumb question…
  • You may have already covered this…
  • As you might already know…
  • I’m not sure if…
  • I don’t know how many of you have seen this, but…

And pay attention to the shrewd Protector Words that sneak into our vernacular habitually:

  • Just (“I just wanted to reach out.”)
  • I think (“I think we should choose this one.”)

Notice how pervasively the words “just” and “I think” appear in our conversations and emails.

All of these phrases seem innocuous. So what’s the issue? Protector Words signal a lack of confidence and conviction… like a sucker-punch to our power!

What should we do instead? Intentionally eliminate them and stand courageously behind our words: “I am reaching out to you.” “We should choose this one.”

Will we still be judged and criticized? Of course! But we’d be judged and criticized even if we didn’t say anything.

Our power is bolstered when we lead with confidence and conviction, not fear and doubt.

[Flash] Old Keys Never Open New Doors

After I wrote about pedal-pushing around Vermont last month, I received a delightful email from Jean. Jean and I worked together when she participated in a mentoring program that her company hosted on our MentorLead platform.

Here’s what Jean shared:

 

”I was laid off from the company in November 2018. I knew my life direction needed a refresh. I decided to go for my dream: live and work abroad. I called this my Grand Adventure.

 

“Bound for the unknown, I was unsure if I was up for the challenge. People thought I was crazy!

“Today I’m living and working in Prague teaching English as a foreign language.

”Every day hasn’t been full of roses, but I feel very much alive and stronger than I ever imagined.”

Psychology magazine editor Hara Estroff Marano observed in her column recently, “It’s called self-esteem because only you can do things to lift it.”

As Jean discovered, the way to boost your self-esteem is to challenge yourself and to do some things differently.

By trying new things, we uncover new things about ourselves, like our own strength.

When we approach situations with courage, tenacity, and resilience, we impress ourselves. And we quickly realize that our comfort zone actually stretches.

Ultimately it’s through experiences that we elevate our self-esteem. 

Jean’s comfort zone screamed:

  • I should find another job in corporate America
  • What will people think?
  • What do I know about living abroad?
  • What if it doesn’t work?

But she dared:

  • My family and friends will come around
  • I’ll find a job
  • I’ll figure it out
  • I want an adventure

When we stop relying on that which is familiar, comfortable, and safe, we can create various Grand Adventures and fuel our own self-esteem in the process.

Old keys never open new doors.

[Flash] Don’t Just Lead. Sell the Future.

In a recent article, marketing guru Robert Middleton explained sales in the most profound way: our job is not to sell a product or a service, but instead to sell a positive future. 

Middleton writes, “Everyone buys something for the positive future it will bring them.” 

This is also our job as leaders: to sell our people a positive future.

Routinely we are responsible for doling out tasks, setting expectations, holding people accountable, and giving feedback on how people accomplished those tasks. We might even offer some coaching or mentoring to develop their skills to do those tasks more effectively or efficiently.

But we can do better. Instead of merely managing their tasks, let’s start connecting those tasks to the positive future it will bring them. Let’s talk about the contribution their work has on creating the future they want for their careers, for the team, and for the company.

The key is to position their efforts as the gateway to that positive future.

How to sell the future:

  • Offer Context – explain the why behind the work
  • Provide Perspective – share your vision
  • Identify Goals – discover how they want to grow
  • Anchor Tasks to Goals – demonstrate that one impacts the other

Offering context, perspective, and goals helps people see the big picture. Connecting the dots between their job and the future reinforces that their actions and behaviors contribute to (or contaminate) the potential for that better future.

When we lead, we have the opportunity to help people become bigger, better, bolder versions of themselves.

We just need to remember to sell the future in the chaos of the present…

ps. Robert Middleton’s article: https://actionplan.club/what-are-you-really-selling

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